A selfie of a VW technician in a workshop

5 Service Promises

At Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. That's why together with our network of Volkswagen Authorised Repairers we've devised the 'Volkswagen Service Promise'; 5 promises designed to help you manage the cost of motoring and making your life easier. Participating retailers only.

We are the Volkswagen Experts

Our Experts know the latest Volkswagen software inside out. They use bespoke tools and equipment, and all work is covered with a 2-year parts and 1-year labour warranty.

Volkswagen 10 service promise number 1

We’ll match any like-for-like written quote

This can be for maintenance, service, repairs or new tyres using Volkswagen Genuine Parts, from any garage within 5 miles.

Volkswagen 10 service promise number 2

We’ll keep you moving

Collection and delivery services are available. Please contact your local retailer for further information.

Volkswagen 10 service promise number 3

We’ll show you any work required by video

If an Expert identifies an issue, we’ll show you what it is via video before we put it right.

Volkswagen 10 service promise number 4

We’ll keep your car software up to date

Experts can update the software in your car so you enjoy the best performance and driving dynamics. 

Volkswagen 10 service promise number 5

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