Here, you can find information about Volkswagen AG as a responsible provider of the content and offers specifically listed on this website.
Imprint
Customer Interaction Center (CIC)
The Customer Interaction Center (CIC) is responsible for the “Help with apps and digital services” area. You can contact the CIC if you have any questions regarding our digital services or apps.
If your vehicle supports Car2X technology, following activation, it is capable of exchanging important traffic information, e.g. regarding accidents or traffic jams, with other road users or infrastructure, as long as they also support Car2X technology.
Data collection for the development of automated driving
The research, development and safeguarding of automated driving functions require a significant data base from the widest possible variety of traffic scenarios based on real journeys. If your vehicle supports the function, the data upload can be directly activated or deactivated using the “Automated drivingdevelopment” slider in the privacy settings.
With the We Charge Feature Website App, you can use free of charge web-based functions and services related to charging of electric vehicles. In particular, this includes searching for and finding public charging points and a route planning tool for selected vehicles that takes public charging points along the route into account.
We Charge Privacy Policy (ElectricVehicle Route Planner feature app)
A. Controller
This Privacy Policy is intended to inform you about how your personal data is processed by Volkswagen AG, Berliner Ring 2, 38440 Wolfsburg, Germany, kundenbetreuung@volkswagen.de, registered in the register of companies at Braunschweig District Court under HRB 100484 ("Volkswagen AG", "we" or "us"), when you use the feature app"We Charge ElectricVehicle Route Planner". Volkswagen AG is the controller responsible for your personal data as part of your use of the app.
B. Description of data processing and its purposes
We Charge features With the We Charge charging service, you can use various optional services for electric vehicles, in so far as they are provided or available in/for a certain country, app version, mobile device and vehicle model.
We Charge Charging on the Go
i. Integration of the map provider Google Maps
We use the map provider Google Maps from Google Ireland Limited (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4 Ireland ("Google")). The use of Google Maps creates a direct connection to Google’s servers. This allows the map from Google Maps to be provided. Through the integration of Google Maps, Google independently processes the search terms you enter (e.g. place, postcode), your location and your usage behaviour. You can find further information on data processing and possible transfers of personal data to third countries (e.g. the USA) by Google in Google’s provisions on data protection at https://policies.google.com/privacy?hl=en.
This data processing is based on your express consent, which we request when you access the map section (point (a) of Article 6 (1) GDPR). This consent is valid until it is withdrawn. You can withdraw your consent at any time with future effect by clicking on "Google Maps consent" in the lower section of the map. Deactivate the checkbox to withdraw your consent. If you withdraw your consent, we shall deactivate Google Maps and Google shall not process any personal data through Google Maps.
ii. Search and find charging stations on the map
The "Search and find charging stations on the map" function in "We Charge" allows charging stations to be displayed when using your vehicle’s navigation system. It shows you which charging stations are available and unavailable. You can also view the charging speed in a charging station’s detail view.
The function "Search and find charging stations on the map" can only be used if we have access to the location of the vehicle (geoposition) or an address entered by you and can process this data. Geoposition data is only processed if you have consented to this prior to using the service. You can of course withdraw your consent at any time with respect to Volkswagen AG, with effect for the future, without giving any reason, e.g. by sending an email to info-datenschutz@volkswagen.de, using the contact details in the site notice, and, depending on the front end, in the settings or by re-accessing the ElectricVehicle Route Planner. However, in that event, the function will no longer be available to you.
In order to provide the function "Search and find charging stations on the map", your geoposition (on the basis of point (a) of Article 6 (1) GDPR) or an address you provide (on the basis of point (b) of Article 6 (1) GDPR) will be processed in order to process your enquiry. No long-term data storage takes place.
iii. Search and find charging stations on the map, details and costs display
If you use the function "Search and find charging stations on the map, details and cost display", we process your personal data by using a token to verify which rates apply to you at a charging station so that we can display these to you. The token grants access to your personal charging plans with Volkswagen Group Charging GmbH. This is determined based on the user ID and access permission to your charging plans.
The display of details and costs is only available if you use the We Charge charging service (public charging). Please note that the We Charge charging service (public charging) is provided, independently of the data processing described in this Privacy Policy, in particular for the provision of the charging map, for charging plans, payment methods and the use of the charging service in the context of charging sessions, by Volkswagen Group Charging GmbH, Germany, and Volkswagen Group Charging CZ s.r.o., Czechia, (within Czechia) ("Elli") under joint responsibility. You can find more information on the processing of your personal data by Elli and the assertion of your rights vis-à-vis Elli in Elli’s privacy policy at https://www.elli.eco/en/privacy-policy.
In the context of providing the function "Search and find charging stations on the map, details and costs display", we will process your user ID, your Volkswagen Group Charging GmbH token and information about your Volkswagen Group Charging GmbH plan – if you have one – in order to execute the contract (point (b) of Article 6 (1) GDPR). We process this data for matching purposes to show you the charging station details and costs display. No long-term retention takes place beyond this.
iv. ElectricVehicle Route Planner
When you use the ElectricVehicle Route Planner, a route with multiple charging stops for electric vehicles is planned within given parameters and helpful information is provided (e.g. expected stops and charging times for a planned route). The route data you entered is turned into geo-coordinates for the purposes of calculating your requested route and determining the required charging infrastructure based on the route where necessary. We also process the VIN (vehicle identification number), the current charge level and other technical parameters and range-related components that we determine using your vehicle ID (such as vehicle consumption data, battery charging curve, battery size, maximum AC/DC charging capacity and vehicle connector information) to determine the necessary charging infrastructure for your vehicle on the basis of the calculated route.
In order to provide the ElectricVehicle Route Planner, we process your address, your vehicle location, your geoposition and the geopositions of your starting point, destination and intermediate stops, the current charge level, charging stops, route options, vehicle ID, route information, time and VIN for the purposes of executing the contract (point (b) of Article 6 (1) GDPR). We shall store this data for as long as it is needed to provide the ElectricVehicle Route Planner or calculate routes. We generally erase the data as soon as the route has been provided. For technical reasons, deleted routes can remain in the system memory for up to 30 days due to database back-ups. No long-term retention takes place beyond this.
You have complete access to the ElectricVehicle Route Planner in the Volkswagen app as long as your vehicle is enrolled, i.e. your vehicle has been added to the Volkswagen app and is linked with your Volkswagen ID. The description of the function in this section relates to the largest possible scope of use. However, the scope varies depending on the front end you use (such as the app or website) and, as previously mentioned, is contingent on the vehicle being enrolled in the Volkswagen app. Otherwise, some features might be restricted.
vi. Customer care
For information on the use of personal data, please see the "Privacy Policy for use of the Customer Interaction Center (CIC)", which can be found at https://cic-legal.volkswagen.com.
vii. Sharing of data
Personal data is only passed on to third parties if this is required for contract processing, particularly for providing the service.
We use the following IT service providers:
- CARIAD SE, Berliner Ring 2, 38440 Wolfsburg, GERMANY
- Volkswagen Group Charging GmbH, Karl-Liebknecht-Str. 32, 10178 Berlin, GERMANY
- Volkswagen Software Asset Management GmbH, Berliner Ring 2, 38440 Wolfsburg, GERMANY
- Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521, IRELAND
- WirelessCar Sweden AB, Vädursgatan 6, 412 50 Gothenburg, SWEDEN.
If one of the above service providers gains access to your personal data, it will process this only on our behalf and in accordance with our instructions.
We also use service providers who process personal data at their own responsibility. Here we use:
- Google Ireland Limited (Gordon House, Barrow Street, DUBLIN 4,
- TomTom International B.V., De Rujterkade 154, 1011 ACA Amsterdam, NETHERLANDS
Route data is transferred to TomTom International B.V., (TomTom) in order to calculate routes. TomTom creates and transmits routes based on route data and sends them back to us so that Volkswagen AG can calculate your final route and determine required charging infrastructure where necessary. Data processing by TomTom is TomTom’s own responsibility. You can find more information on the processing of personal data by TomTom and the assertion of your rights vis-à-vis TomTom in TomTom’s privacy policy at https://www.tomtom.com/privacy/en_gb/.
viii. Transfer to third countries
Should we transfer your personal data to recipients and processors whose headquarters are outside of the EU, to guarantee an adequate level of protection for your personal data, we have agreed EU standard contractual clauses with these recipients. In addition – where required in accordance with applicable data protection legislation – additional protective measures are taken (such as encryption and additional contractual arrangements) to guarantee an adequate level of protection for your personal data. You can download the EU standard contractual clauses from the URL https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021D0914.
C. Your rights
You may exercise the following rights vis-à-vis Volkswagen AG at any time free of charge. Additional information on exercising your rights can be found in section D.
Right to information: You have the right to receive information from us regarding the processing of your personal data (Article 15 GDPR).
Right to rectification: You have the right to request that we rectify any of your personal data that is incorrect or incomplete (Article 16 GDPR).
Right to erasure: You have the right, in the event that the requirements specified in Article 17 GDPR have been met, to request the erasure of your data. Accordingly, you may request the erasure of your data, for instance, if it is no longer necessary for the purposes for which it was collected. In addition, you may request erasure if we process your data on the basis of your consent and you withdraw this consent.
Right to restriction of processing: You have the right to request the restriction of the processing of your personal data if the requirements specified under Article 18 GDPR have been met. This is the case, for example, if you dispute the accuracy of your data. You may then request the restriction of processing of your data while the accuracy of your data is being verified.
Right to object: Insofar as the processing is based on an overriding legitimate interest, you have the right to object to the processing of your data. An objection shall be permissible if the processing either is carried out in the public interest or in the exercising of official authority or owing to a legitimate interest of Volkswagen AG or of a third party. If you object, we ask you to inform us of the reasons why you are objecting to data processing. Besides this, you also have the right to object to data processing for the purpose of direct marketing. This also applies to profiling where this is connected to direct marketing.
Right to data portability: Provided that the data processing is based on consent or on the fulfilment of a contract and that it is also carried out using automated processing, you have the right to receive your data in a structured, commonly used and machine-readable format and to forward it to another data processor.
Right to withdraw consent: Insofar as the data processing is undertaken based upon consent, you have the right to withdraw your consent for the data processing, with future effect at any time, free of charge.
Right to lodge a complaint: You also have the right to lodge a complaint with a supervisory authority (e.g. with the Data Protection Officer for the State of Lower Saxony) regarding our processing of your data. A list of national data protection authorities that are members of the European Data Protection Board is available here: https://edpb.europa.eu/about-edpb/board/members_en.
D. Your points of contact
Points of contact for the exercise your rights
For information on points of contact if you wish to exercise your rights or request further information, please visit the website https://datenschutz.volkswagen.de.
Data protection officer
Our data protection officer is your point of contact for issues related to data protection:
Datenschutzbeauftragter der Volkswagen AG [Data Protection Officer of Volkswagen AG] Berliner Ring 2, 38440 Wolfsburg, Germany
^If you are selecting a VolkswagenID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz then prices shown are the MDP (Manufacturer's Direct Price). This is the price set by Volkswagen which you pay for the vehicle. Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle). The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.
If you are selecting any other Volkswagen vehicle (excluding the VolkswagenID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer. Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).
Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.
Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.