Here, you can find information about Volkswagen AG as a responsible provider of the content and offers specifically listed on this website.
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Customer Interaction Center (CIC)
The Customer Interaction Center (CIC) is responsible for the “Help with apps and digital services” area. You can contact the CIC if you have any questions regarding our digital services or apps.
If your vehicle supports Car2X technology, following activation, it is capable of exchanging important traffic information, e.g. regarding accidents or traffic jams, with other road users or infrastructure, as long as they also support Car2X technology.
Data collection for the development of automated driving
The research, development and safeguarding of automated driving functions require a significant data base from the widest possible variety of traffic scenarios based on real journeys. If your vehicle supports the function, the data upload can be directly activated or deactivated using the “Automated drivingdevelopment” slider in the privacy settings.
With the We Charge Feature Website App, you can use free of charge web-based functions and services related to charging of electric vehicles. In particular, this includes searching for and finding public charging points and a route planning tool for selected vehicles that takes public charging points along the route into account.
Thank you for using the We Charge Feature Application („app“) of Volkswagen AG, Berliner Ring 2, 38440 Wolfsburg, Germany, mail: support-wecharge@volkswagen.de, entered in Commercial Register of the District Court of Braunschweig under No. HRB 100484 („Volkswagen AG“ or „we“, „us“ or „our“). Volkswagen AG acts as the data controller of your personal data when using the app. Within the app you can use web based We Charge functions via your browser. In the following, we provide information on how your personal data is collected, processed and used when you use the app.
B. Processing of Your Personal Data when Using the App
I. Processing of Log Files
When you use our app, we process the following log files, which do not allow any conclusion about your person: An anonymous cookie ID, the operating system you are using, the web browser you are using and the screen resolution you set, the date and time of your visit, the websites you have visited with us and the website from which you are visiting us as well as the IP address of your terminal device with which you access the website. This data is processed in accordance with article 6 paragraph 1 letter f GDPR, and corresponding national data protection provisions, due to our legitimate interest in being able to properly display the app to you. The data will be deleted after 30 days unless we are required by law to retain information for a longer time.
For the hosting of the app we are supported by Amazon Web Services EMEA SARL as a processor with a cloud operated within the European Union. Access to the personal data by Amazon Web Services, Inc. based in the USA cannot be ruled out, and we have therefore concluded EU standard contractual clauses (an agreement approved by the European Commission which gives personal data the same protection it has in the EU for data processing in non-EU countries) (adapted to and according to data protection national laws, as may be required) accordingly, as well as other relevant safeguards according to the requirements of the applicable data protection laws. Amazon Web Services EMEA SARL processes your personal data exclusively on our behalf and according to our instructions in accordance with a data processing agreement meeting the requirements of the applicable data protection laws. The EU standard contractual clauses used are available under the URL https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32010D0087.
II. We Charge Functions
You can use various web based We Charge functions, as far as they are provided and/or available in/for a certain country, app version, end device, vehicle model and browser. For the purposes of feature app provision, we process your personal data in line with the relevant specification of the functions or services you use. To do this, we load the applicable data from the associated systems for the relevant functions or services, store it temporarily in the feature app and update it each time you use the feature app. This data processing is required to provide the feature app in line with your use (see Article 6, paragraph 1, letter b GDPR), unless otherwise specified for individual functions or services in this Privacy Policy.
a. Enabling Location / Processing of Geodata
The use of specific functions or services (e.g. using your location as start/destination input for route planning) is only possible if we can access your location on your device and process your geodata. Accordingly, transfer of your device’s position data may take place within the app. Position data is only transferred if you have activated this function in your browser. You can activate and deactivate this function at any time via your device/browser settings. This processing of this data is based on your express consent, which we request when you first access the app (see Article 6, paragraph 1, letter a GDPR). If you revoke your consent, we will not access your location. Without access to your location, some services are not available or only available with restrictions.
b. Search and Find Charging Stations
In order to make full use of the We Charge Search and Find Charging Stations service, information about the locations of charging stations is required, which is provided by the Google Maps (Google LLC) map service. For this purpose Google Maps requires your location data at the time of a search request through We Charge Search and Find. Your location data will not be submitted to Google Maps until you have confirmed the submission of your location data. Please note that Google LLC processes your data within the Google Maps service under its own responsibility and that we are not responsible for this data processing. You can find information on data protection for Google Maps at (https://policies.google.com/privacy?hl=en).
c. Route Planning for ElectricVehicles („ElectricVehicle Route Planner“)
The electricVehicle Route Planner is a function that plans routes with multiple charging stops for electric vehicles based on supplied parameters and provides helpful information (e.g. expected stops and charging times for a planned route). When you use the electricVehicle Route Planner, we process the following personal data based on the input parameters you set: start/destination/stop(s) along your requested route (‘route data’). The route data you entered is turned into geo-coordinates for the purposes of calculating your requested route and determining the required charging infrastructure based on the route where necessary. We process the route data for as long as this is required for the abovementioned purpose and usually delete this straight after the route is provided.
For route calculation purposes, route data is transmitted to HERE EUROPE BV, Kennedyplein 222, 5611 ZT Eindhoven, Netherlands (‘HERE’). HERE creates and transmits routes based on route data and sends them back to us so that Volkswagen AG can calculate your final route and determine required charging infrastructure where necessary. Data processing by HERE is HERE’s own responsibility. More information on processing of personal data by HERE and asserting your rights vis-à-vis HERE may be found in HERE’s privacy policy at https://legal.here.com/en-gb/privacy.
You can also share the route data on your device with your own map service available or installed (e.g. Apple Maps, Google Maps etc.). If you use this function, the relevant map service will process your location at the point at which you share it, as well as shared destinations (e.g. an available charging station together with the address). Please note that the map services are provided by the relevant providers respectively under their own responsibility. We are not responsible for this data processing conducted by your chosen map service provider. Privacy information for the map service can be found in the privacy policies for the relevant provider, such as for Apple Maps at https://www.apple.com/legal/internet-services/maps/terms-en.html or for Google Maps at https://policies.google.com/privacy.
III. Customer Interaction Centre (CIC)
You may contact the Customer Interaction Center (CIC) with issues regarding our digital services or apps (e.g. by post, email or telephone). In this context, we process the personal data required to process your query and for the purposes of Customer Care (e.g. name, email address, address, telephone number, country and language). More information on the processing of your personal data when using CIC can be found in the CIC Privacy Policy at [https://vwid.vwgroup.io/data-privacy]. In case CIC is unable to solve your issues directly, it calls in We Charge Feature App to process your request and solve your issue.
C. Your Rights
You may assert the following rights vis-à-vis Volkswagen AG at any time free of charge. Additional information on exercising your rights can be found in section D.
Right of access: You have the right to receive information from us (Article 15 GDPR) regarding the processing of your personal data.
Right to rectification: You have the right to request that we rectify (Article 16 GDPR) any of your personal data that is incorrect or incomplete.
Right to erasure: You have the right, in the event that the requirements specified in Article 17 GDPR have been met, to request the erasure of your data. Accordingly, you may request the erasure of your data, for instance, if it is no longer necessary for the purposes for which it was collected. Furthermore, you can also request erasure if we process your data on the basis of your consent and you withdraw this consent.
Right to restriction of processing: You have the right to request the restriction of the processing of your personal data if the requirements specified under Article 18 GDPR have been met. This is the case, for example, if you dispute the accuracy of your data. You may then request that processing is restricted for as long as it takes to examine the accuracy of your data.
Right to object: If processing is based on an overriding legitimate interest you have the right to object to the processing of your data. An objection is permissible if processing is either in the public interest or on account of a justified interest of Volkswagen AG or a third party. In the event of objection, you are kindly requested to notify us of your reasons for objecting to data processing.
Besides this, you also have the right to object to data processing for the purpose of direct marketing. The same applies to profiling, if this is related to direct marketing.
Right to data portability: Provided that the data processing is based on consent or on the fulfilment of a contract and that it is also carried out using automated processing, you have the right to receive your data in a structured, common and machine-readable format and to forward it to another data controller.
Right of withdrawal: Insofar as the data processing is undertaken based upon consent, you have the right to withdraw your consent, with future effect at any time, free of charge.
Right to lodge a complaint: You also have the right to lodge a complaint with a supervisory authority (e.g. with the data protection officer for Lower Saxony) regarding our processing of your data. A list of National Data Protection Authorities, members of the European Data Protection Board can be found here: https://edpb.europa.eu/about-edpb/board/members_en.
D. Your Points of Contact
Points of contact for exercising your rights
For information on the person to contact to exercise your rights and for further information, please visit the following link https://datenschutz.volkswagen.de.
Data Protection Officer
Our Data Protection Officer is your point of contact for issues related to data protection:
Datenschutzbeauftragter der Volkswagen AG Berliner Ring 2, 38440 Wolfsburg, Germany
^If you are selecting a VolkswagenID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz then prices shown are the MDP (Manufacturer's Direct Price). This is the price set by Volkswagen which you pay for the vehicle. Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle). The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.
If you are selecting any other Volkswagen vehicle (excluding the VolkswagenID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer. Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).
Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.
Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.