Here, you can find information about Volkswagen AG as a responsible provider of the content and offers specifically listed on this website.
Imprint
Customer Interaction Center (CIC)
The Customer Interaction Center (CIC) is responsible for the “Help with apps and digital services” area. You can contact the CIC if you have any questions regarding our digital services or apps.
If your vehicle supports Car2X technology, following activation, it is capable of exchanging important traffic information, e.g. regarding accidents or traffic jams, with other road users or infrastructure, as long as they also support Car2X technology.
Data collection for the development of automated driving
The research, development and safeguarding of automated driving functions require a significant data base from the widest possible variety of traffic scenarios based on real journeys. If your vehicle supports the function, the data upload can be directly activated or deactivated using the “Automated drivingdevelopment” slider in the privacy settings.
With the We Charge Feature Website App, you can use free of charge web-based functions and services related to charging of electric vehicles. In particular, this includes searching for and finding public charging points and a route planning tool for selected vehicles that takes public charging points along the route into account.
This Privacy Policy is intended to inform you about how your personal data is processed by Volkswagen AG, Berliner Ring 2, 38440 Wolfsburg, Germany, kundenbetreuung@volkswagen.de, registered in the register of companies at Braunschweig District Court under HRB 100484 ("Volkswagen AG", "we" or "us"), when you use the app feature "We Charge ElectricVehicle Route Planner". Volkswagen AG is the controller responsible for your personal data as part of your use of the app.
B. Description of data processing and its purposes
We Charge features
With the We Charge charging service, you can use various optional services for electric vehicles, in so far as they are provided or available in/for a certain country, app version, mobile device and vehicle model.
i. We Charge Charging on the Go
I. Integration of the map provider Google Maps
We use the map provider Google Maps from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4 Ireland ("Google"). The use of Google Maps creates a direct connection to Google’s servers. This allows the map from Google Maps to be provided. Through the integration of Google Maps, Google independently processes the search terms you enter (e.g. place, postcode), your location and your usage behaviour. You can find further information on data processing and possible transfers of personal data to third countries (e.g. the USA) by Google in Google’s provisions on data protection at https://policies.google.com/privacy.
This data processing is based on your express consent, which we request when you access the map section (point (a) of Article 6 (1) GDPR). This consent is valid until it is withdrawn. You can withdraw your consent at any time with future effect by clicking on "Google Maps consent" in the lower section of the map. Deactivate the checkbox to withdraw your consent. If you withdraw your consent, we shall deactivate Google Maps and Google shall not process any personal data through Google Maps.
II. Search and find charging stations on the map
The "Search and find charging stations on the map" function in "We Charge" allows charging stations to be displayed when using your vehicle’s navigation system. It shows you which charging stations are available and unavailable. You can also view the charging speed in a charging station’s detail view.
The function "Search and find charging stations on the map" can only be used if we have access to the location of the vehicle (geoposition) or an address entered by you and can process this data.
Geoposition data is only processed if you have consented to this prior to using the service. You can of course withdraw your consent at any time with respect to Volkswagen AG, with effect for the future, without giving any reason, e.g. by sending an email to info-datenschutz@volkswagen.de, using the contact details in the site notice, and, depending on the front end, in the settings or by re-accessing the ElectricVehicle Route Planner. However, in that event, the function will no longer be available to you.
In order to provide the function "Search and find charging stations on the map", your geoposition (on the basis of point (a) of Article 6 (1) GDPR) or an address you provide (on the basis of point (b) of Article 6 (1) GDPR) will be processed in order to process your enquiry. No long-term data storage takes place.
III. ElectricVehicle Route Planner
When you use the ElectricVehicle Route Planner, a route with multiple charging stops for electric vehicles is planned within given parameters and helpful information is provided (e.g. expected stops and charging times for a planned route). The route data you entered is turned into geo-coordinates for the purposes of calculating your requested route and determining the required charging infrastructure based on the route where necessary. We also process the VIN (vehicle identification number), the current charge level and other technical parameters and range-related components that we determine using your vehicle ID (such as vehicle consumption data, battery charging curve, battery size, maximum AC/DC charging capacity and vehicle connector information) to determine the necessary charging infrastructure for your vehicle on the basis of the calculated route.
In order to provide the ElectricVehicle Route Planner, we process your address, your vehicle location, your geoposition and the geopositions of your starting point, destination and intermediate stops, the current charge level, charging stops, route options, vehicle ID, route information, time and VIN for the purposes of executing the contract (point (b) of Article 6 (1) GDPR). We shall store this data for as long as it is needed to provide the ElectricVehicle Route Planner or calculate routes. We generally erase the data as soon as the route has been provided. For technical reasons, deleted routes can remain in the system memory for up to 30 days due to database back-ups. No long-term retention takes place beyond this.
You have complete access to the ElectricVehicle Route Planner in the Volkswagen app as long as your vehicle is enrolled, i.e. your vehicle has been added to the Volkswagen app and is linked with your Volkswagen ID. The description of the function in this section relates to the largest possible scope of use. However, the scope varies depending on the front end you use (such as the app or website) and, as previously mentioned, is contingent on the vehicle being enrolled in the Volkswagen app. Otherwise, some features might be restricted.
IV. Sharing data
Personal data is only passed on to third parties if this is required for contract processing, particularly for providing the service.
We use the following IT service providers:
- CARIAD SE, Berliner Ring 2, 38440 Wolfsburg, GERMANY
- Volkswagen Software Asset Management GmbH, Berliner Ring 2, 38440 Wolfsburg, GERMANY
- Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18 P521, IRELAND
If one of the above service providers gains access to your personal data, it will process this only on our behalf and in accordance with our instructions.
We also use service providers who process personal data at their own responsibility. Here we use:
- Google Ireland Limited (Gordon House, Barrow Street, DUBLIN 4,
Should we transfer your personal data to recipients and processors whose headquarters are outside of the EU, to guarantee an adequate level of protection for your personal data, we have agreed EU standard contractual clauses with these recipients. In addition – where required in accordance with applicable data protection legislation – additional protective measures are taken (such as encryption and additional contractual arrangements) to guarantee an adequate level of protection for your personal data. You can download the EU standard contractual clauses from the URL https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021D0914.
VI. Your rights
You may assert the following rights vis-à-vis Volkswagen AG at any time free of charge.
Please note that we do not identify the relevant vehicle user, providing you are not logged into the vehicle as a registered customer (available on conclusion of a "We Connect" contract, subject to model and equipment) or not logged into the In-Car App (available subject to version), so that in the event of several vehicle users, we do not recognise which personal data refers to which driver. If you assert rights as a data subject, we must check your identity and may ask you for further information or clarification if necessary (in particular for information on the period or other circumstances of vehicle use). We may request this additional information so that we can identify the personal data which concerns you and provide it to you. Furthermore, we must ensure that we do not violate the rights of other vehicle users when providing personal data.
You may assert the following rights vis-à-vis Volkswagen AG at any time free of charge.
Right to information:
You have the right to receive information from us regarding the processing of your personal data (Article 15 GDPR).
Right to rectification:
You have the right to request that we rectify any of your personal data that is incorrect or incomplete (Article 16 GDPR).
Right to erasure:
You have the right, in the event that the requirements specified in Article 17 GDPR have been met, to request the erasure of your data. Accordingly, you may request the erasure of your data, for instance, if it is no longer necessary for the purposes for which it was collected. In addition, you may request erasure if we process your data on the basis of your consent and you withdraw this consent.
Right to restriction of processing:
You have the right to request the restriction of the processing of your personal data if the requirements specified under Article 18 GDPR have been met. This is the case, for example, if you dispute the accuracy of your data. You may then request the restriction of processing of the data while the accuracy of the data is being verified.
Right to object:
Insofar as the processing is based on an overriding legitimate interest, you have the right to object to the processing of your data. If you object, we ask you to inform us of the reasons why you are objecting to data processing. Besides this, you also have the right to object to data processing for the purpose of direct marketing. This also applies to profiling where this is connected to direct marketing.
Right to data portability:
Provided that the data processing is based on consent or on the fulfilment of a contract and that it is also carried out using automated processing, you have the right to receive your data in a structured, commonly used and machine-readable format and to forward it to another data processor.
Right to withdraw consent:
Insofar as the data processing is undertaken based upon consent, you have the right to withdraw your consent for the data processing at any time, with effect for the future, and free of charge.
Right to lodge a complaint:
You also have the right to lodge a complaint with a supervisory authority (e.g. with the Data Protection Officer for the State of Lower Saxony) regarding our processing of your data.
Your points of contact
For information on the person to contact to exercise your rights and for further information, please visit the following link https://datenschutz.volkswagen.de.
Data protection officer
Our data protection officer is your point of contact for issues related to data protection: